At Al Mushea Building Materials Trading LLC, we prioritize your satisfaction and strive to ensure you receive the right products for your needs. If you are not fully satisfied with your purchase, our Return and Exchange Policy provides clear guidelines to help resolve the issue.
1. Eligibility for Returns and Exchanges
We accept returns or exchanges under the following conditions:
- The item is unused, undamaged, and in its original condition.
- The item is returned in its original packaging with all accessories, manuals, and documents.
- The return or exchange request is made within 2 hours of delivery.
Note : Custom-made, special-order, or clearance items are not eligible for return or exchange unless they are defective or damaged.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Cement, sand, and other perishable materials.
- Items damaged due to improper storage or handling after delivery.
- Products installed, altered, or used.
3. Return and Exchange Process
- Initiate a Request: Contact our customer service team at Al Mushea Building Materials Trading LLC with your order number and reason for return or exchange.
- Approval: Once your request is approved, we will provide return instructions, including the return address.
- Inspection: Upon receiving the item, our team will inspect it to ensure it meets the return conditions.
- Resolution:
- For returns, a refund will be processed within14 business days.
- For exchanges, a replacement or alternative product will be dispatched promptly.
4. Shipping and Fees
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
5. Damaged or Defective Items
If you receive damaged or defective materials:
- Report the issue to our customer service team within 2hoursof delivery.
- Provide photographs of the damaged product and packaging to help us assess the situation.
- We will arrange for a replacement or refund, including shipping costs.
6. Refunds
- Refunds will be processed to the original payment method used at the time of purchase
- It may take 14 business days for the refunded amount to reflect in your account, depending on your payment provider.
7. Exchange Policy
- Exchanges are subject to product availability.
- If the requested exchange product has a price difference, the balance will be adjusted accordingly.
8. Contact Us
For assistance with returns or exchanges, please contact our support team:
Email: info@almushea.com
Phone: 056 4222475
Address: J327,Al Raihaan Building , AL Mamzar , Dubai, UAE
We are here to ensure a smooth and hassle-free return or exchange process. Thank you for choosing Al Mushea Building MaterialsTrading LLC for your building material needs!
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