At Al Mushea Building Materials Trading LLC, we aim to provide efficient, reliable, and timely delivery of building materials to meet your project needs. Below is an outline of our delivery policy to ensure transparency and clarity.
1. Delivery Areas
- We deliver to locations within UAE.
- Delivery to remote or restricted areas may incur additional charges or extended delivery times.
2. Delivery Timelines
- Standard Delivery : Orders are typically delivered within 2 business days from the date of confirmation
- Express Delivery : Available on request for an additional fee.
- Custom or special orders may require longer delivery times, which will be communicated at the time of purchase.
3. Delivery Charges
- Delivery fees depend on the order size, weight, and destination.
- Orders exceeding [specific amount, e.g., $500] may qualify for free delivery within certain areas (terms apply).
- Any additional fees, such as unloading charges or tolls, will be communicated in advance.
4. Delivery Confirmation
- Our team will contact you to confirm delivery details and schedule a suitable time.
- It is your responsibility to ensure someone is available at the delivery location to receive the materials.
5. Receiving Your Order
- Upon delivery, please inspect the materials for accuracy and any visible damage before signing the delivery receipt.
- If there are issues with your order, notify the delivery personnel immediately and contact our customer service team.
6. Failed Deliveries
Delivery may fail due to:
- Incorrect or incomplete address provided by the customer.
- No authorized person present to receive the materials.
- Restricted or inaccessible delivery locations.
In such cases, re-delivery charges may apply
7. Bulk and Oversized Deliveries
- For bulk or heavy materials, ensure the delivery location can accommodate large vehicles
- You may need to arrange for unloading equipment or manpower at the site, depending on the order size
8. International Deliveries
- For international orders, shipping costs, customs duties, and taxes are the responsibility of the customer.
- Delivery times may vary based on customs clearance and other factors.
9. Delivery Delays
While we strive to meet delivery timelines, delays may occur due to:
- Unforeseen circumstances (e.g., weather, traffic, supply chain disruptions).
- Public holidays or peak seasons
We will inform you promptly in case of any delays and work to resolve them as quickly as possible.
8. Contact Us
For any questions or concerns regarding your delivery, feel free to reach out to us:
Email : info@almushea.com
Phone : 056 4222475
Address : J327,Al Raihaan Building , AL Mamzar , Dubai, UAE
We are committed to providing you with a smooth and hassle-free delivery experience. Thank you for choosing Al Mushea Building Material Trading LLC for your building material needs!
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